Privacy Policy

Last updated: October 16, 2020

This privacy policy sets out how CCM Live collects, uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. Should we ask you to provide personal information by which you can be identified when using this website, in email correspondence or in the course of any other communication with us, your data will only be used in accordance with this privacy statement.

Who does the Privacy Policy apply to?
This privacy policy applies to all organisations and individuals with whom we conduct business, including artists on our agency roster. In the case of cookies (see relevant section below) this Privacy Policy also applies to any visitors to our website.

What personal data is collected by CCM Live?
In most circumstances CCM Live will collect no more than your name and basic contact details (name, business address, email address, telephone number etc). This data may be stored in our central database and/or in individual mailing lists. If we require to make any payment to you then your contact details will also be stored on our payment system and, if provided, your bank account details will be stored on our bank’s digital banking/payment platform.

Occasions may arise where we require more comprehensive personal information. If we are delivering an item to your home address (at your own request) then we will store this data for future use. If we are assisting with the booking of travel tickets or visa applications we may collect passport information and/or scans of relevant personal documentation including, but not limited to; birth certificates, travel insurance policies, car registration information, dietary requirements, previous visa information, relevant tax information and identification both in the UK and, where applicable, any countries we and/or our artists may work in, as required by the relevant authorities in those countries.

How is personal data collected by CCM Live?
In the vast majority of cases, data is provided to us voluntarily through email, postal and telephone correspondence, or the browsing of information which is already publicly available. We may also collect information provided through the purchase of tickets for events which we directly promote, as requested through ticketing platforms such as EventBrite.

How is personal data used by CCM Live?
If your email address is on one of our mailing lists, we will use this to keep you updated with the touring plans, schedules and availability of our artists.

Any further information that we may hold is used only for activities previously agreed with you – such as general mail or telephone correspondence, making payments, delivery of materials, booking travel arrangements and any other reasonably expected practises relevant to our business with you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so.

Security and integrity of your personal data
We are committed to protecting your information and have implemented appropriate physical, technical and organisational measures to help protect the security of your personal data.

Cookies and the use of our website
We use traffic log cookies to identify which pages of our website are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Links to other websites
Our website contains links to other websites of interest – such as direct ticketing links to venues our artists are performing at, YouTube and Vimeo video streaming platforms, Spotify, social media channels, and others. These links are provided for your convenience, to provide further information. They do not signify that we endorse the website(s), and we have no responsibility for the content of the linked website(s).

Furthermore, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessing and controlling your personal data
If you wish to review the personal data held on you by CCM Live please email with “Personal Data Request” in the subject line. We aim to respond to any requests within two working days of receipt – however, on occasion, this may take longer during busy touring periods or staff annual leave.

Any request to change or delete the personal data held on you will be adhered to within two working days. If you wish to unsubscribe from a mailing list simply click the relevant link at the bottom of any mailout, or reply with “UNSUBSCRIBE” in the subject line or body of your email.

Policy amendments
Amendments to this Privacy Policy may be made at any time and you should check back frequently for any changes. The amended version will be published on our website, on this page. The amended policy will replace any previous privacy policy wording and all conditions and terms of use will be in force from the date of publication.